FAQ

Frequently Asked Questions (FAQs) 

1. What type of clothing and accessories do you offer at HeyOddlyGoods.com?
-HeyOddlyGoods.com specializes in kids' clothing and offers a delightful selection of accessories, including hairbands and small bags, designed to make your little ones look stylish and feel comfortable. Additionally, we feature Montessori toys, children's playsets, and educational items to inspire creativity and foster learning

2. Are the products suitable for both boys and girls?
- Yes, our collection is carefully curated to cater to both boys and girls. We offer a wide range of gender-neutral and gender-specific options to suit every child's style.

3. What age group do your products cater to?
- Our clothing and accessories are designed for infants, toddlers, children, and pre-teens. You'll find sizes and styles suitable for kids from newborns to pre-adolescents.

4. Do you offer seasonal collections?
- Absolutely! We update our collections regularly to ensure we have the latest styles for each season. You'll find warm and cozy sweaters for winter and lightweight options for summer.

5. Are the products made from child-friendly materials?
- Yes, the comfort and safety of your child are paramount to us. Our products are crafted from high-quality, child-friendly materials that are soft, non-toxic, and designed for everyday wear.

6. Can I find kids friendly designs on HeyOddlyGoods.com?
- Yes, we take pride in offering products that feature creative patterns, playful colors, and special motifs to make your child stand out.

7. Do you offer any eco-friendly or sustainable products?
- We are committed to sustainability. While not all of our products are eco-friendly, we actively seek environmentally responsible options and are gradually increasing our sustainable product range.

8. How can I determine the right size for my child?
- We provide detailed size charts to help you select the right size for your child. You can also reach out to our customer support for personalized assistance.

9. What payment methods does HeyOddlyGoods.com accept?
- We accept a variety of payment methods, including credit/debit cards, digital wallets, and more. You can find a list of accepted payment options during the checkout process.

10. What is your return and exchange policy?
- We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchange Policy on our website for detailed information on the process and terms.

11. How can I contact the customer support team at HeyOddlyGoods.com?
- You can reach out to our customer support team through the contact information provided on our website. We are here to assist you with any questions or concerns.

12. Does HeyOddlyGoods.com offer international shipping?
- Yes, we offer international shipping to select destinations. Shipping details and fees can be found on our website during the checkout process.

13. Where are you from?

- We are based in Singapore, a vibrant and diverse city known for its unique blend of cultures and innovation.


14. Are there any ongoing promotions or discounts at HeyOddlyGoods.com?
- Stay updated with our website and social media channels for information on ongoing promotions, sales, and special discounts. Don't forget to give us a like and follow on our Instagram to unlock exclusive deals and stay informed about upcoming promotions! 😊

15. I have received a defective item, can you help me? 

At our store, we focus on customer satisfaction, ensuring that your shopping experiences are shaped by our sellers' integrity, product quality, and excellent service. If you receive a wrong or faulty item, we apologize and are here to help you resolve it smoothly. Please review the Terms and Conditions before requesting assistance.

Understanding our Terms and Conditions for Exchange:

  1. Exchange is solely valid with the identical item if goods are damaged or defective due to seller error.

  2. Exchanges must be initiated within 3 days of receiving your order. Please inspect your shipment immediately or within the 3-day period. Any issues reported after this timeframe will not be considered.

  3. Our Fair Policy: No Returns for Change of Mind - Shop Confidently!

  4. Products should be returned in their original packaging and received condition to qualify for exchanges.


If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to make your shopping experience at HeyOddlyGoods.com enjoyable and hassle-free!